Vendor Lifecycle Management

Documented at Every Stage

On-boarding

Establish the foundation before a vendor goes live.

Allow employees to submit new vendor requests through a structured task form — creating a documented record from the very first touchpoint.

Use the Vendor Selection module to manage RFPs, collect vendor responses, and document your selection rationale.

Once a vendor is selected, send a due diligence questionnaire through the Guest Portal and conduct a formal risk assessment before the relationship begins.

Collect and verify all required documentation — insurance certificates, SOC reports, IT security documents — prior to onboarding.

Enter all contract terms into the system and use a multi-step task workflow to ensure your contract approval process is followed and documented.

Onboarding

On-going

Maintain the active oversight your regulators expect — continuously.

Conduct periodic performance reviews to assess whether vendors are meeting their contractual SLAs and service expectations.

Track incidents, issues, and SLA violations with structured workflows and documented resolution timelines.

Use Bulk Actions to automatically request updates to expiring documents before they lapse.

Monitor vendor financial health and cybersecurity posture daily through the Argos Risk integration — meeting ongoing monitoring requirements without manual effort.

On-going

Off-boarding

Close every vendor relationship with a complete, examination-ready record.

Use a multi-step task workflow to ensure every required offboarding step is completed and documented — nothing skipped, nothing assumed.

Confirm data return, system access termination, and contract closure are on record before the relationship is marked complete.

Archive the vendor record to retain full historical documentation — due diligence, contracts, incidents, and correspondence — for future audits or examinations.

Off-boarding


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