Regulatory guidance expects financial institutions to monitor vendor performance on an ongoing basis, especially for critical third parties. Performance Reviews give you a structured, repeatable way to evaluate vendors against their SLAs, document trends over time, and convert low-scoring areas into remediation tasks — all with the documentation to back it up.
Spot strengths and weaknesses by tracking vendor scores across review periods.
Let the system generate a final score based on weighted sections—no manual math required.
Compare actual vendor performance against agreed-upon SLAs and service expectations.
Easily access any reported issues or complaints tied to the review timeframe for a complete picture.
Turn low-scoring areas into remediation tasks to ensure continuous vendor improvement.
Create reusable templates tailored to different vendor types, services, or contract tiers.
Use checkboxes, dropdowns, text boxes, and yes/no fields to capture performance data in the format you need.
Determine whether vendors can view, edit, or only acknowledge their performance reviews.
Track performance against SLAs, surface trends, and document the ongoing monitoring your regulators expect — with data to support every renewal decision.
Schedule demo →