Performance Reviews

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Measure and Improve Vendor Performance

Track how well vendors are meeting expectations — from service delivery to issue resolution. Performance Reviews help you evaluate trends, highlight areas for improvement, and ensure accountability across your vendor base.

View Vendor Performance Trends Over Time

Spot strengths and weaknesses by tracking vendor scores across review periods.

Auto-Calculate Overall Performance Grade

Let the system generate a final score based on weighted sections—no manual math required.

Review Contract Service Terms

Compare actual vendor performance against agreed-upon SLAs and service expectations.

See Incidents Reported During Review Period

Easily access any reported issues or complaints tied to the review timeframe for a complete picture.

Add Remediation Items to Reviews

Turn low-scoring areas into remediation tasks to ensure continuous vendor improvement.

Unlimited Performance Review Templates

Create reusable templates tailored to different vendor types, services, or contract tiers.

Flexible Field Types for Any Metric

Use checkboxes, dropdowns, text boxes, and yes/no fields to capture performance data in the format you need.

Control Vendor Access in Guest Portal

Determine whether vendors can view, edit, or only acknowledge their performance reviews.



Keep Vendors Accountable Over Time

Track satisfaction, quality, and responsiveness — and bring data to every renewal conversation.

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