Track how well vendors are meeting expectations — from service delivery to issue resolution. Performance Reviews help you evaluate trends, highlight areas for improvement, and ensure accountability across your vendor base.
Spot strengths and weaknesses by tracking vendor scores across review periods.
Let the system generate a final score based on weighted sections—no manual math required.
Compare actual vendor performance against agreed-upon SLAs and service expectations.
Easily access any reported issues or complaints tied to the review timeframe for a complete picture.
Turn low-scoring areas into remediation tasks to ensure continuous vendor improvement.
Create reusable templates tailored to different vendor types, services, or contract tiers.
Use checkboxes, dropdowns, text boxes, and yes/no fields to capture performance data in the format you need.
Determine whether vendors can view, edit, or only acknowledge their performance reviews.
Track satisfaction, quality, and responsiveness — and bring data to every renewal conversation.
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