For financial institutions, complaint handling isn't optional — it's a CFPB and state regulatory expectation. VendorRisk gives you a structured, auditable system to log, assign, and resolve every complaint, with the documentation trail examiners will ask to see.
Log, organize, and monitor all complaints in one place to ensure timely follow-up and resolution.
Ensure accountability by designating a responsible party for follow-up and closure.
Track how long it takes to resolve complaints and identify bottlenecks in your follow-up process.
Add documentation, screenshots, or internal comments to provide full context for each complaint.
Automatically notify assigned owners or management when new complaints are submitted.
Tailor the complaint workflow to your organization's processes with configurable statuses and issue categories.
Capture all the metadata your team needs—severity, resolution steps, affected departments, and more.
Track volume, resolution times, and common complaint themes using powerful filtering and export tools.
Monitor open and overdue complaints visually by integrating into your KPI boards or dashboards.
Allow customers to submit complaints—anonymously or authenticated—through your branded VendorRisk portal.
Log, assign, and resolve complaints with the audit trail your regulators expect — and the workflow your team can actually use.
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