Complaint Tracking

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Track, Resolve, and Learn From Every Complaint

Whether submitted through your branded portal or logged internally, every complaint gets tracked, assigned, and followed through — so nothing slips through the cracks and improvement becomes measurable.

Centralize All Customer Complaints

Log, organize, and monitor all complaints in one place to ensure timely follow-up and resolution.

Assign Ownership for Every Complaint

Ensure accountability by designating a responsible party for follow-up and closure.

Monitor Resolution Timelines

Track how long it takes to resolve complaints and identify bottlenecks in your follow-up process.

Attach Supporting Files and Notes

Add documentation, screenshots, or internal comments to provide full context for each complaint.

Configure Notification Rules

Automatically notify assigned owners or management when new complaints are submitted.

Customize Statuses and Types

Tailor the complaint workflow to your organization's processes with configurable statuses and issue categories.

Track Up to 40 Custom Fields

Capture all the metadata your team needs—severity, resolution steps, affected departments, and more.

Create Reports by Type, Status, or Team

Track volume, resolution times, and common complaint themes using powerful filtering and export tools.

Include Complaints in Dashboards

Monitor open and overdue complaints visually by integrating into your KPI boards or dashboards.

Enable a Secure Customer Portal

Allow customers to submit complaints—anonymously or authenticated—through your branded VendorRisk portal.

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Turn Complaints Into Opportunities

Log, assign, and monitor complaints to drive better performance and accountability.

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