Incident Tracking

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When Something Goes Wrong, Track It Right

Capture, monitor, and resolve vendor-related incidents with structured workflows, vendor response tracking, and complete documentation — all in one secure place.

Track and Manage Vendor Incidents

Log incidents such as downtime, breaches, or SLA violations — and monitor their resolution through a centralized system.

Assign Incident Ownership

Designate a responsible user or team to oversee resolution, ensuring accountability and clear follow-up.

Send Response Forms via Guest Portal

Vendors can securely respond to incidents using a guided portal experience, reducing confusion and delays.

Get Notified When Vendors Respond

Receive instant email alerts when a vendor submits their incident response.

Create Unlimited Incident Response Forms

Standardize vendor follow-up with reusable forms that guide vendors through structured remediation.

Set Priority and Severity Levels

Classify incidents based on business impact to triage responses and highlight critical events.

Track Resolution Timelines

Monitor how long each incident takes to resolve, helping you identify delays or recurring issues.

Link Incidents to Contracts

Tie each incident to the related contract — valuable for evaluating vendors during renewal or renegotiation.

Upload Files and Add Comments

Maintain a complete audit trail with all relevant documents and team input attached to each incident.

Schedule Follow-Up Tasks

Automatically create tasks to validate the effectiveness of a vendor's resolution.

Generate Incident Reports by Type or Vendor

Analyze trends across vendors or incident types to support audits and performance reviews.

Define Custom Incident Types

Tailor the system to reflect the types of incidents your team typically encounters.

Enable Custom Incident Statuses

Go beyond Open/Closed by defining custom status options that reflect your remediation workflow.

Create Up to 40 Custom Fields

Capture details specific to your organization's incident tracking requirements — including impact level, response time, or internal ticket number.



Log Every Incident. Close Every Loop.

Centralize vendor issues, assign ownership, and monitor resolution progress with ease.

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